Mark
Master Gas Engineer & Viessmann Specialist
With over 30 years in the gas industry, Mark brings unparalleled expertise and an exceptional track record of customer satisfaction to True Care Trades. As one of the country's leading Viessmann boiler specialists, Mark has built his reputation on technical excellence and unwavering reliability, earning an outstanding 9.99/10 customer rating from over 380 reviews.
Mark's extensive qualifications include Gas Safe registration, City and Guilds, and EAL certifications, enabling him to handle everything from the smallest combi boiler installation to complex commercial district heating systems. His expertise spans bespoke heating designs, challenging installations, power flushing, and specialized procedures using professional-grade equipment including gas purging and pipe freezing systems.
What truly sets Mark apart is his commitment to building lasting relationships with clients. Many of his customers have relied on his services for over a decade, consistently praising his professionalism, trustworthiness, and ability to explain complex technical issues in simple terms. His reviews consistently highlight not just his technical skill, but his honest approach, fair pricing, and meticulous attention to leaving properties clean and tidy.
Before joining True Care Trades, Mark successfully operated his own business, where he developed his reputation for handling the most challenging heating projects with precision and care. Now, as part of our team, he brings this wealth of experience and customer-focused approach to every home and business we serve.
When your heating system needs the very best care, Mark's three decades of expertise and proven track record ensure the job will be done right the first time.
Our Team
Neil
Lead Plumbing Specialist
Neil brings over 20 years of plumbing expertise to our team, from routine repairs to complex installations. His impressive background includes managing large maintenance operations and overseeing high-profile construction projects across London.
What sets Neil apart is his exceptional problem-solving ability and commitment to quality service. With experience in both residential and commercial systems, he approaches each job with technical precision and practical efficiency, ensuring your plumbing issues are resolved properly the first time.
When not perfecting plumbing systems across Southwest London, Neil enjoys time with his family and playing golf—bringing that same energy and dedication to every home he services.
Tommy
Lead Security Specialist
Tommy has been a locksmith for over 25 years – and it shows. From emergency lockouts to full security upgrades, he knows his craft inside out.
What makes Tommy stand out is his no-nonsense approach and steady presence. Whether you’re stuck outside or planning better home security, he shows up, gets on with it, and puts people at ease while he does.
Outside work, he’s a dad, a boxing fan, and not one to shy away from a long-distance challenge – which probably explains why he’s unflappable under pressure.
Dmitrijs
Founder and Director
Dmitrijs brings a unique blend of analytical precision and client-focused service to our home maintenance business. With a Master's degree in Chemistry from the University of Edinburgh and extensive experience managing complex operations in London's demanding corporate environment, he established our company with a clear vision: to deliver home services defined by integrity, transparency, and exceptional results.
A Surbiton resident with deep connections to Southwest London, Dmitrijs founded this business on a fundamental belief that reputation is everything. "We're building a service people won't hesitate to call back," he explains. "Every job we complete isn't just about fixing today's problem—it's about earning the right to be your first call for the next twenty years." This philosophy drives our commitment to excellence in every interaction.
His approach centers on earning lifetime customers, not just completing transactions. By focusing on building genuine trust through consistent quality and transparent communication, Dmitrijs has created a business where customer satisfaction and long-term relationships take priority over quick profits.
Peter
Lead Electrical Specialist and Qualifying Supervisor
With nearly 30 years of hands-on electrical expertise, Peter brings unparalleled experience to every home he services. As a Qualifying Supervisor (QS), he ensures all work meets the highest industry standards and regulatory requirements. Fully qualified with multiple City & Guilds certifications including Electrotechnical Technology Installation, BS 7671:2018 Electrical Installations, and Electric Vehicle Charging Systems, he's the definition of comprehensive electrical knowledge.
What truly sets Peter apart is his commitment to creating a safe and comfortable environment for every client. He's enhanced DBS checked and has completed specialized training with a bio-dynamic trauma-aware therapist, ensuring he works with exceptional sensitivity and kindness around vulnerable individuals or those who have experienced trauma.
Peter approaches each job with the perfect balance of technical precision and genuine care. As he puts it: "I keep the sparks where they belong and make sure your lights come on without summoning ghosts." His extensive experience means he's encountered virtually every electrical challenge imaginable – from mysterious wiring to complete electrical overhauls.
When your home needs electrical expertise delivered with professionalism, safety, and thoughtful attention to your comfort, Peter is your trusted specialist.