Who we are
About Us
The people behind the pipes, wires, locks and boilers.
What if booking a tradesperson didn't feel like a gamble? No last-minute cancellations. No vague quotes. No strangers treating your home like a building site.
Just a team that shows up, does the job properly, and treats you - and your space - with care. That's what we set out to build with True Care Trades. And it's what we show up to deliver every single day.
Why We Started
We couldn’t find what we wanted to hire.
We were tired of chasing tradespeople who don’t call back, deciphering vague quotes, waiting around for hours, and never knowing who was going to show up and when within the “all day “ window.
So we built the kind of team we’d want in our own homes - skilled, respectful, trauma-aware, and genuinely easy to deal with.
We're based in South-West London, and while we bring decades of collective experience, we keep things simple:
Be honest
Show up on time
Do the job right
Treat people with respect
What Sets Us Apart
We’re not a franchise
No rotating subcontractors. No call centres. Just a small, handpicked team of local tradespeople who care about the work — and the people we’re doing it for.
We’re trauma-aware and boundary-respecting
Every team member is enhanced DBS-checked and trained to work respectfully in people’s homes - especially if someone feels anxious, vulnerable, or has had difficult experiences in the past.
We’re clear
You’ll get straightforward quotes, practical advice, and no surprises. If we wouldn’t recommend it to our own families, we won’t recommend it to you.
We’re reliable
We turn up when we say we will. We tidy up properly. And if something needs checking afterwards, we don’t disappear — we follow through.
A Small Team - On Purpose
We’ve stayed small on purpose - so we can stay focused on quality, consistency, and trust.
Every person we bring on board is chosen not just for their skills, but for how they carry themselves in someone else’s home.
We care deeply about doing right by the people who trust us with their space.
What We Care About
Respect – For your home, your time, and your boundaries
Clarity – No jargon, no pressure
Trust – Show up, follow through, own the work
Care – Because trades should feel human
Want to know who’s turning up at your door?
Meet the small, trusted South-West London team you’ll actually see when you book.
