Heat Networks and HNTAS

Heat networks are a growing part of how modern homes are heated, and the rules around them are changing. We help block managers and heat network operators keep their buildings compliant, reliable and well maintained.

For block managers

Heat meter replacements to help with HNTAS

Heat networks need heat meters that are installed, active, working and transmitting readings, so that every customer is billed accurately for the heat they use. If a meter is missing, faulty, out of date or not sending readings, your billing can be wrong and your building may not be in a good position to comply.

We replace heat meters that are faulty, out of date or hard to read, so your building’s metering is set up correctly and your billing reflects actual use.

Heat metering, from installation to billing

We work with bleeding edge industry partners to cover the whole heat metering lifecycle in one place: meter replacements, meter reading software, and billing agents. You don’t need to coordinate three suppliers. Tell us what your building needs, and we’ll introduce you to the right partners and keep the process moving.

Remote monitoring that spots problems before residents do

Our remote monitoring covers your whole portfolio. We can flag a failing HIU months before it would show up at the next annual service, so repairs are planned rather than reactive.

When a fault happens, the monitoring shows whether it’s a plantroom issue affecting the whole building or a fault in an individual HIU. That gives you a clear answer when a leaseholder asks what’s going on.

Real-time alerts and rapid response

If the plantroom develops a fault, we alert the people on your call tree by phone straight away. Where needed, we dispatch a commercial engineer to site, so the engineer is often on the way before residents notice the problem. Repeated hot water failures in a short space of time are the fastest way to lose residents’ trust, and the managing agent’s job. Our monitoring and rapid response are how you stop them happening.

Planned HIU servicing across your portfolio

We plan and carry out servicing for every HIU in your block or portfolio across the year, on a fixed schedule. You agree the visits once, and we manage the rest, with one point of contact and clear records.

Whole-property repairs, not just the HIU

Many HIU servicing companies and energy companies running the heat network stop at the HIU itself. We don’t. We look after the rest of the heating and hot water system too: unvented hot water cylinders, controls, underfloor heating, radiators, zone valves and wiring.

For heat network operators

Servicing that fits around residents

Some servicing schedules run in one fixed week a year. If that week clashes with school half term, many flats can be missed and residents wait another full year. We can offer visits on most days of the year when our engineers are working, so servicing fits around leaseholders’ lives.

Reports on the same day

Leaseholders shouldn’t have to chase for paperwork. Every visit produces a report, usually on the same day, with timestamped, dated and located photos. Each report covers the work done and the checks made, so you don’t need to field follow-up questions like “have the strainers been cleaned?”

High-volume servicing

Whether you need 200 HIUs serviced across the year or 300 to 500 services a week, we plan the work, staff it and report on it. You don’t need to recruit or manage extra engineers for the project. We bring in our own team, including engineers who work on gas, HIUs and plantrooms, and deploy them where the work is.

Fault finding, breakdowns and repairs

Servicing is only part of the job. Our engineers are experienced in fault finding, diagnostics and repairs, so when something goes wrong between planned visits, we can diagnose it and fix it. Where parts are needed, we source them, and we manage central inventory hubs with spares so we can get your heating and hot water back on as quickly as possible